Research:
The Hidden Secrets Behind the RFPs, Agencies, and the Future of Software Selection
The RFP process doesn’t lead to better outcomes or quality results. Our newest set of research reveals a landscape of overpromise, and under-delivery. As AI enters the scene, promising to revolutionize decision-making in selecting software, we ask: Is this the end of the RFP charade or the beginning of a new one?
Dive into "the Honest Truth" where we expose the hidden agendas, unspoken biases, and potential AI disruptions shaping the future of commerce technology selection.
Key findings
The Integration Illusion
9 of 10 Merchants crave ""ease of integration" within their existing ecosystem, despite having highly customized tech stacks
The Trust Paradox
77% of Merchants claim to trust their agency partners, yet 89% believe most agencies overpromise and under-deliver.
The Customization Conundrum
86% of Merchants prioritize customizable platforms, yet there's a growing trend of businesses adapting to platforms rather than vice versa.
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