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Swatch

June 8, 2025

RATINGS

Culture

Basic Service
Brand Immersion

Commerce

High Volume
Pure Showroom

About the Brand:  Since 1983, Swatch has shaken up the watch industry with striking designs that reflect the zeitgeist. With modern designs, fresh cultural collabs, and a dedication to product quality, the brand continues to surprise and win over new consumers.

THE STORE AT A GLANCE

FORMAT:
Free-Standing Store/Flagship (Metro)
LOCATION:
NYC, Times Square
VISIT DATE:
Spring 2025
CULTURAL FEEL:
Genuinely fun customer experience and visually stimulating with many colors and collections featured. Genuine sense of wonder and discovery, as well as “throwback” to Gen X+ remembering Swatch popularity/trend of the 80s and 90s. Strong branded storytelling through visuals, salespeople, interactive engagement, and embracing their own brand and being affordable, fun and unique.

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Gain access to the full Field Notes by subscribing to Future Commerce Plus and get:

  • High-level store details (including location, adjacent stores, competitors, and cultural feel)
  • Full store details and experiential analysis
  • The Senses Matrix, which identifies clear differentiators and whitespace opportunities
  • A Field Test breakdown of strategic questions to ask to guide your store experiences
  • An Artifact Archive full of images and videos from the experience