🎤 AFTER DARK LIVE — CHICAGO • SEPT 17

Set the Table: Successful Customer Retention

Future Commerce Episodes

Discover how to turn one-time buyers into lifelong customers through intentional retention systems, operational alignment, and authentic customer connection.

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Taught by
Future Commerce Episodes

Discover how to turn one-time buyers into lifelong customers through intentional retention systems, operational alignment, and authentic customer connection.

Taught by
Start learning

Retention Strategies That Stick

Retention isn’t a marketing trick — it’s a business strategy. In Retention Strategies That Stick, Mandy Moshay shares how to move beyond reactive tactics and build systems that keep your best customers close.

In this course from Future Commerce Learning, you’ll learn how to:

  • Redefine retention as a company-wide initiative, not a marketing metric
  • Build a retention playbook grounded in data, empathy, and operational rhythm
  • Create moments of connection that strengthen customer loyalty
  • Turn retention insights into revenue through segmentation and storytelling
  • Design systems that make “coming back” feel like second nature

By the end, you’ll have a blueprint for building loyalty that lasts — one rooted in brand integrity, customer understanding, and operational excellence.

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Course coming soon!

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Course Contents:

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Meet your Expert,

Mandi Moshay

Mandi is the Sr. Director of eCommerce & Retention at Honeylove, a women's shapewear and intimate apparel retailer. She's been a marketing leader in the DTC space for over a decade, on both the agency side and in-house. Mandi has helped dozens of ecomm retailers of all sizes—from newly launched startups to enterprise businesses—sustainably scale by creating exceptional customer experiences that drive loyalty and increase LTV.

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This series is brought to you in partnership with

Bloomreach is proud to join forces with Future Commerce to power an innovative education platform that empowers leaders and businesses to “be limitless” in the world of commerce. Our partnership represents our shared dedication to fostering professional growth, knowledge, and success within the global commerce community. Together, we are forging a limitless future for e-commerce, one learner at a time.

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