🎤 AFTER DARK LIVE — CHICAGO • SEPT 17

Conversion Rate Optimization that Performs

Future Commerce Episodes

Turn eCommerce data into decisions. Discover the systems, tools, and ethics behind effective Conversion Rate Optimization — and how to create experiences that convert and build trust.

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MEET YOUR INSTRUCTOR
Future Commerce Episodes

Turn eCommerce data into decisions. Discover the systems, tools, and ethics behind effective Conversion Rate Optimization — and how to create experiences that convert and build trust.

MEET YOUR INSTRUCTOR
Start Learning

How do you turn data into decisions that actually drive growth?

CRO isn’t about chasing clicks — it’s about designing smarter systems. In Conversion Rate Optimization that Performs, Brian Schmitt (Co-founder of Surefoot) breaks down how to approach optimization as a repeatable process, not a guessing game. You’ll learn how to evaluate your brand’s optimization maturity, identify true customer pain points, and test your way to growth.

You’ll learn how to:

  • Assess your company’s optimization maturity across data, tools, and culture
  • Conduct usability research that reveals what’s actually holding conversions back
  • Move from gut-driven marketing to structured experimentation
  • Choose the right CRO tools for your goals and resources
  • Build ethical optimization systems that scale sustainably

By the end, you’ll have a proven framework for optimizing every touchpoint of your customer experience — with integrity, precision, and measurable results.

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Intro

Setting the Table for eCommerce Personalization Strategies

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Lesson 1

The Stages of Personalization Maturity

Lesson Contents

  • Learn the defining traits of each optimization stage
  • Evaluate your business’s current capabilities and gaps
  • Identify achievable next steps to progress your optimization maturity
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Lesson 2

Determining Your Personalization Stage

Lesson Contents

  • Use the five-category quiz to score your current maturity (1–4 points per area).
  • Evaluate capabilities across data, tooling, strategy, cross-channel consistency, and real-time adaptability.
  • Add up your score to locate your stage and discuss whether it matches reality.
  • Choose one practical step to advance a single weak area before moving on.
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Lesson 3

Understanding Customer Problems Through Research

Lesson Contents‍

  • Learn how to create and apply a usability scorecard
  • Identify common UX barriers that block conversions
  • Turn usability insights into actionable hypotheses for testing
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Lesson 4

Solving Customer Problems by Putting Research into Action

Lesson Contents

  • Compare the “Battleship” and “Gold Mining” approaches to testing
  • Learn how to form clear, testable hypotheses from research data
  • Build feedback loops that sustain continuous optimization
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Lesson 5

Picking the Right Tools for the Right Goals

Lesson Contents

  • Learn a framework for choosing tools that fit your goals and scale
  • Compare popular testing and analytics platforms and their use cases
  • Understand how to start small, prove value, and scale intelligently
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Lesson 6

Taking your eCommerce Personalization to the Next Level

Lesson Contents

  • Evaluate your CRO maturity across five key dimensions
  • Build processes for cross-channel consistency and adaptability
  • Learn how to evolve your optimization culture as your business scales
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Outro

The Recipe for eCommerce Personalization that Converts

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Meet your Expert,

Brian Schmitt

Brian’s entrepreneurial spirit and work ethic were nurtured from a young age when he began hauling hay for hire in his rural Missouri community. He ran his first A/B test in 2003 by hardcoding the randomizer into the page and sending the data to Webtrends, because Google Analytics didn’t yet exist.

As co-founder of surefoot, you’ll find him doing everything from leading client strategy to connecting with partners and managing daily operations. He enjoys jujitsu, learning to surf, and the endless summer of West Palm Beach, Florida.

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This series is brought to you in partnership with

Bloomreach is proud to join forces with Future Commerce to power an innovative education platform that empowers leaders and businesses to “be limitless” in the world of commerce. Our partnership represents our shared dedication to fostering professional growth, knowledge, and success within the global commerce community. Together, we are forging a limitless future for e-commerce, one learner at a time.

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