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Exploring commerce and its impacts on the world.

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Commerce is culture™. Weekly eCommerce podcasts that map how brands, technology, and consumer behavior shape what people buy and why it matters, across four ongoing series.

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    349
    March 25, 2026

    Armand Wilson, Chief Revenue Officer at Whatnot, joins Phillip and Brian to unpack why live shopping finally took hold in the West. Drawing from Whatnot’s recent 2026 State of Live Selling Report, we trace the platform's origin from a niche Funko Pop marketplace to an $8B GMV juggernaut after landing $225 million in Series F funding.

    Read Show Notes
    The Live Commerce Window Is Open Now
    E
    307
    June 9, 2023

    The [True] Cost of Convenience

    PLUS: Shop Pay Shop Day and the Membership Revolution
    The [True] Cost of Convenience
    E
    1.2
    June 7, 2023

    The Caregiver's Mission

    Feat. Scott Ginsberg and Joshua Siegal, Co-Founders at Titan Casket
    The Caregiver's Mission
    E
    12.5
    June 2, 2023

    [STEP BY STEP] What Frameworks Should I use to Qualify Good Software for my Business?

    Feat. BJ McCahill, VP of Retail at KASHIYAMA
    [STEP BY STEP] What Frameworks Should I use to Qualify Good Software for my Business?
    E
    12.4
    June 1, 2023

    [STEP BY STEP] What is the Importance of Consolidating my Technology?

    Feat. Michael Chen, Associate Director of eCommerce Development at Sugarfina
    [STEP BY STEP] What is the Importance of Consolidating my Technology?
    E
    12.3
    May 31, 2023

    [STEP BY STEP] What Does “Fully-Integrated” Mean in the DXP Era?

    Feat. Rebecca Hall and Doug Hatcher, from Blue Acorn ICI
    [STEP BY STEP] What Does “Fully-Integrated” Mean in the DXP Era?
    E
    12.2
    May 30, 2023

    [STEP BY STEP] Mastering Omnichannel Integration for Seamless Shopping

    Feat. Keith Menezes, Director of Commercialization at Walmart Commerce Technologies
    [STEP BY STEP] Mastering Omnichannel Integration for Seamless Shopping
    E
    12.1
    May 29, 2023

    [STEP BY STEP] What Does “Seamless” Mean in my eCommerce Operations?

    Feat. Jacob Zuppke, CEO of Whisker
    [STEP BY STEP] What Does “Seamless” Mean in my eCommerce Operations?
    E
    305
    May 26, 2023

    Mockup Madness: The Gamification of the Checkout Experience

    PLUS: Hyperstition and Participatory Romanticism
    Mockup Madness: The Gamification of the Checkout Experience
    E
    1.1
    May 24, 2023

    A Hero’s Journey

    Feat. Ju Rhyu, Co-Founder of Hero Cosmetics
    A Hero’s Journey
    E
    304
    May 19, 2023

    Navigating Legal Landmines

    Endorsement Chaos, FTC Traps, and the Dumpster Fire that is Data Privacy Law, Feat. Robert Freund
    Navigating Legal Landmines
    E
    303
    May 12, 2023

    Breaking the Hedonic Treadmill

    Joy Howard and Early Majority's Vision for Sustainable Growth
    Breaking the Hedonic Treadmill
    E
    302
    May 5, 2023

    Ignorance Plus Desperation

    Feat. Aaron Orendorff, Head of Marketing at Recart
    Ignorance Plus Desperation
    E
    301
    April 28, 2023

    “23 Metrics That Matter”

    The next-generation metrics that matter for Amazon brands
    “23 Metrics That Matter”
    E
    300
    April 21, 2023

    The Future of eCom is Dead Celebrities

    Episode 300 Extravaganza
    The Future of eCom is Dead Celebrities
    E
    299
    April 14, 2023

    Leveling the Playing Field for U.S. Small Businesses

    Feat. Mark Drapeau, Partner and Chief Research Officer at RXN Group and Editor-in-Chief of the Data Catalyst Institute
    Leveling the Playing Field for U.S. Small Businesses
    E
    298
    April 7, 2023

    TikTok Organic Can Lead Product Innovation

    Feat. Adam Simone, Co-founder of Leaf Shave
    TikTok Organic Can Lead Product Innovation
    E
    297
    March 31, 2023

    How Thingtesting Became Yelp for DTC and CPG Brands

    Feat. Natalie Sportelli
    How Thingtesting Became Yelp for DTC and CPG Brands
    E
    296
    March 24, 2023

    "The Digital Natives are Analog-Curious"

    PLUS: an eTail West exclusive interview with Peter Karpas
    "The Digital Natives are Analog-Curious"
    E
    295
    March 17, 2023

    Ideation Platforms Enable Creativity

    Feat. Alicia Esposito, VP of Content at Retail TouchPoints
    Ideation Platforms Enable Creativity
    E
    294
    March 14, 2023

    Healthy Cynicism, Best Practices, and the Everyman

    Feat. Jesse Lazarus, Chief Process and Innovation Officer for Kravet Inc.
    Healthy Cynicism, Best Practices, and the Everyman
    E
    293
    March 10, 2023

    In-store innovation helps the Road Runner Sports “con-SHOE-mer” go the distance: LIVE from eTail Palm Springs

    feat. Sean Peterson, Sr Director of Customer Acquisition at Road Runner Sports
    In-store innovation helps the Road Runner Sports “con-SHOE-mer” go the distance: LIVE from eTail Palm Springs

    Conversational Commerce: WWDC

    Phillip and Brian dissect the announcements made at Apple's WWDC

    Conversational Commerce: Google I/O

    Danger Ahead: Challenges Preventing Adoption

    An Introduction to Passive Commerce

    Cognitive Commerce

    An interview with Tom Robertshaw, IBM Watson and Cognitive Commerce Expert

    Augmented Reality is Just Getting Started

    The future of Augmented Reality (AR) and how Pokemon Go raises questions about the future of commerce, mobile computing, digital commerce, and privacy

    Acquisitions, Acquisitions Everywhere

    Merger acquisition activity in the digital commerce space and how it will impact the future of digital commerce

    Body Data

    Future of Retail

    featuring Scott Emmons, Neiman Marcus iLab

    The Dark Side

    Transformational Retail

    feat. Healey Cypher of Oak Labs

    Avoiding the Cringe

    feat. Jason L. Baptiste

    Unbridled Witticisms

    Best practices for chat bots, Google goes AI-first, #MadeByGoogle event coverage, Alexa announcements, and more

    Artificial Intelligence in Commerce

    feat. Jonathan Epstein of Sentient Technologies

    Artificial Intelligence for Retention

    feat. Fang Cheng of Linc

    Virtual Reality for Commerce

    An interview with Saku Panditharatne

    Impact of Isolationist Economic Policy

    Will investment in technology and innovation continue in a post-Brexit post-Obama world?

    Online Experiences IRL

    feat. Dean Flynn of FoyerLive

    #VoiceFirst

    with Brian Roemmele

    Possibilities with AI and Bots

    with Brian Roemmele

    Whoa Amazon Go

    NRF Series: IBM Watson with Amber Armstrong

    Predictions for 2017, NRF Recap

    The Future of Search Engine Marketing

    NRF Series: Interview with Andrew Busby

    NRF Interview Series

    feat. Bryan Eisenberg

    NRF Series: "Future of SMB"

    feat. Brian Moran

    Funko and the Future of Digital In-Store and Blockchain

    feat. Jacob Matson

    Body Data is the Next Revolution

    feat. Body Labs

    Future of Content

    feat. Acquia

    #retailcrisis

    feat. Saku Panditharatne

    Yeah Yeah Yeah, Fine, Let's Talk About Echo Look

    What does "Future" Mean, Anyway?

    featuring Jason and Scot

    Retail isn't Dead - We're Just Not Doing it Right

    feat. Nick Vu, Adidas

    Machine Vision and Google I/O Review

    Same-Day Asparagus Water: Amazon Acquires Whole Foods

    Brick and Mortar Still Matters

    Is Retail Really in Crisis? - A Merchant to Merchant Special

    Scobleized

    feat. Robert Scoble

    The Persuadables - A Viant Study Review

    feat. Richard Kestenbaum, Triangle Capital

    Technology, for Technology's Sake

    feat. Sucharita Mulpuru, Forrester Research

    The Art of Crowdsourcing Innovation

    feat. Caleb Light, Power Practical

    Storytellers are the best Futurists

    feat. Amanda Manna, Lowe's Innovation Labs

    The Future of Music isn't *just* Digital

    feat. Asthmatic Kitty

    Ecosystem Innovation

    feat. Peter Sheldon, Magento

    Behind the Veneer

    Is Magic Leap the Solyndra of 2017?

    Gamifying Healthcare

    Healthcare is no game, but try telling insurance carriers that. Phillip gets manipulated into buying a denim jacket, innovation in fitness and fashion, Adobe "reinvents" fintech, and the guys go deep (real deep) on healthcare and insurance.

    Public Policy and Net Neutrality

    feat. Former Deputy Secretary of State Daniel Sepulveda

    Retail Tech Moves Fast, We're Moving Faster

    AI, Classism, and the Digital Divide

    One Technology Leading to Another

    Consumerism is our Religion

    Microsoft Paint, but for Augmented Reality

    Don't Underestimate What Can Happen in Just 1 Year

    Virtual Reality You Can Feel

    feat. Greg Bilsland, HaptX

    Mine Bitcoin with Kodak for Fun and Profit

    A review of CES 2018

    Zero Mentions of Omnichannel - LIVE at NRF 2018

    It's Twenty-Bleeping-Eighteen

    An Anagram for Weyland-Yutani Corporation

    FC INSIDERS Exclusive: Episode 3 - NRF Retail Innovation Lab Interviews

    We Pay a Visit to Amazon Go

    Voice Commerce: Distribution vs. Brand

    feat. Ryan MacInnis, Voysis

    Bonus Episode: Interview with E-commerce Braintrust Podcast: Voice Commerce

    Deep Fakes

    Weaponizing Artificial Intelligence

    Leadership is Not a Destination

    feat. David J. Katz, EVP and CMO at Randa

    Retail Renaissance: A Review of Shoptalk 2018

    Leading Indicators of Unchecked Inflation

    Secondhand is the New New

    feat. Ryan MacInnis, Voysis

    Push Notifications for Chewbacca Bobble Heads

    Sommoliers of Retail

    Manufactured Scarcity: Secondhand Commerce

    A deep dive into the maturation of the afterlife of luxury goods.

    Nirvana of Personalization

    Community as a Retail Differentiator

    Choose Your Own Adventure

    feat. Dave Pelton, Vertex

    We Shouldn't Have to Wear Juggalo Makeup

    PANDA-MONIUM

    The Great Build-a-Bear Crisis of 2018

    There is No One Best Experience

    feat. Monika Kochhar, Smartgift

    "Zucchini in a Cucumber Pile"

    feat. Sucharita Kodali, Forrester Research

    Clicks to Bricks

    Email is a Global Identity Platform

    feat. Allen Nance, CMO Emarsys

    There's Always Money in the Banana Stand

    Shop.org 2018 Innovation Lab

    New Ways of Engaging Old Models

    feat. Stefanie Botelho, CEO Fitzroy Toys

    Right on Target

    California Is Our Only Hope

    Amazon Cake Mix®

    "Shopify LA" = Apple Genius Bar?

    Retail consolidation is happening, and it's survival of the best fit.

    Wayfair: Building Durable Customer Experiences

    feat. Steve Conine, co-founder of Wayfair

    First Look: Mobile Optimization Study

    "We're now at the beginning of the experience economy" and Paypal have teamed up with Adobe to study the effects.

    "New Commerce"

    feat. Brandon L. Singer, Cushman and Wakefield

    NRF LIVE: "Instagrammable Moments"

    Recorded live at NRF 2019

    Ingredient Brands are the Future Live from NRF 2019

    Annual Predictions Episode - 2019 Commerce Trends and Technology

    Controlling My Data Should Be a Fundamental Human Right

    "The Future is Driven by Failure"

    "Bottle Up Kindness"

    feat. Ingrid Milman, Ann Taylor

    The Intersection of Preferences and Intent

    feat. Chris Homer, CTO @ thredUP

    Deep Fakes for Commerce: A New Era of Personalization for Retail

    "Capture a Customer, Capture a Household" - Live at Shoptalk 2019

    Interview with Michelle Cordeiro Grant, CEO of Lively

    "Capture a Customer, Capture a Household" - Live at Shoptalk 2019

    Interview with Michelle Cordeiro Grant, CEO of Lively

    Transforming Showrooms into Collaboration Spaces

    LIVE from Shoptalk 2019

    I'm Lovin' It: Upselling french fries in the age of personalization

    In this episode, we unpack Instagram and Pinterest: Is social commerce the new "dot-com"? Can a fast food chain be a good steward of an AI-based startup? Plus: Glossier and Rent the Runway go Unicorn, Apple Credit, and Jeremy King leaves Walmart.

    Shallow Fakes, Models and Robots

    Our analysis of "deep fakes" continues as we sit down with SuperPersonal, the technology which maps a customer's face into the stores that they shop online; feat. Yannis Konstantinidis.

    The Modern Consumer Has Trust Issues

    feat. Scott Emmons, CTO at Current Global

    Data-Driven Storytelling

    feat. Rachel Swanson, Method + Mode Research

    Bonus - Earth Day 2019

    Deliciously Sinful - Brand Sustainability in the Age of Impulse Luxury

    feat. Ingrid Milman, Ann Taylor, LOFT

    Are We Being Fairly Compensated For Our Data?

    feat. Danny Sepulveda, VP for Global Government Relations @ Media Math

    Cameras Literally Freaking Everywhere: Privacy in Exchange for Convenience

    Global Accessibility Awareness Day 2019

    Mood Ring Garter Belts by Subscription

    Arby's x Birchbox, $88 rental products from Urban Outfitters and a prediction of Kohl's having a potential suitor

    Is Conversational Commerce a $112B Opportunity?

    "Challenging the Design Normative"

    Real Estate as a Luxury Impulse Purchase

    Chipotle is Woke Subway

    Brian wants to go "woke" hunting, Phillip identifies socially conscious brands, Digiday launches Modern Retail.

    Cheap Fakes

    Store Closings in Reverse

    feat. Ingrid Milman, e.l.f. Cosmetics

    Re-Commerce®

    Overcoming Choice Paralysis

    feat. Claudine Bianchi, CMO at Zoovu

    Late-Stage Capitalism

    Does "late capitalism" cause retail to descend into cruelty?

    Trustwashing

    Making a Lasting Impression in a Single Moment of Time

    feat. Charlie Cole, CDO @ Tumi and Joseph Ansanelli, CEO @ Gladly

    August Bonus Episode - NRF Interview with Sheetz, Rituals

    Live from the NRF Big Show, a panel discussion Sheetz, Rituals, and more.

    The Attention Economy

    Who is the winner in the attention economy? Do brands have what it takes to create engaging and timely content?

    Meatless Mania

    feat. Ingrid Milman Cordy

    Off-Platform: Building Tools to Discover the World

    feat. Jeremy King, Pinterest

    Monday Update: The Future Commerce Sustainability Initiative

    Shopping as Yourself Online

    feat. Sabrina Abney, Mizzen + Main and David Pastewka, Drapr

    BONUS: "Green Commerce": An Interview with Chelsea Clements, Performance Marketing @ Green Growth Brands

    Focused Brands Find Their Audience

    feat. Emily Singer, Chips + Dips

    "We're Not Selling Products. We're Selling a Way to Use Your Time"

    feat. Nick Ling and Emmett Shine, Co-founders @ Pattern Brands

    Amazon: Equal Opportunity Addiction

    an Interview with Kiri Masters, Author "Amazon for CMOs"

    NO SHOW TODAY. #strikewithus #climatestrike

    "Traditional Brands Must Be Less Afraid to Fail"

    feat. Bob Meixner, Oracle

    Citizen Commerce: Growing Big While Staying Small

    feat. Jules Pieri, The Grommet

    Bringing Commerce Closer: Audience First

    feat. Evan Moore, NBC/Universal

    Monday Update: Klaviyo:BOS

    Environmental Data: Optimizing Supply Chain

    feat. Hugh Holman, CEO @ Observa

    RXBAR CMO: "No Bullsh*t" is Never Going Away

    feat. RXBAR CMO, Victor Lee

    Ideation as a Discipline

    feat. Ishani Gujral, Madrona Venture Labs

    Monday Update #003: Climate Neutral, The Conscious Closet, Launch of Everybody and Everyone

    Tracksmith: Unapologetically Premium

    feat. Matt Taylor, CEO

    No Money. No Sales. No Customers. Start From Absolute Zero.

    feat. Megan Whitman, CDO @ Kopari Beauty

    Local is Power

    feat. Alistair Crane, CEO @ Hero

    Subscriptions Are a Tool, Not a Model

    feat. Mike Lackman - CEO, Trade Coffee

    "The High and Low Can Exist Together"

    feat. Jeff Carvalho, Highsnobiety

    Coming Soon: Step by Step, a New Series

    [Step by Step] Retail Funding 101

    Jordan Knapp, Jamie Oliver, Shopify Plus

    [Step by Step] What is Venture Capital, Anyways?

    feat. Brian O'Malley, Forerunner Ventures

    [Step by Step] How and When Do I Raise Venture Capital?

    feat. Robin Li, GGV

    [Step by Step] What is Private Equity and When Do I Need It?

    feat. Jeremy Muras, Lion Capital

    [Step by Step] How Can I Successfully Sell My Business?

    feat. Michelle Cordeiro Grant, Lively

    Climate Neutral: The New Minimum Standard for Corporate Responsibility

    "You See the Glory, But You Don't Know the Story"

    feat. Audrey McLoghlin - Founder, Grayson

    How Accurate Were our 2019 Predictions?

    Death of Apple? Nope. The departure of Walmart from DTC? Yep. Acceleration of customer expectations? YES.

    Vision 2020

    A Future Commerce Podcast on the State of Retail, presented by Gladly

    Monoculture is Dead: LIVE from NRF 2020

    feat. Ingrid Cordy

    The Skill Set of the Modern CMO

    feat. Ian Leslie - CMO, Industry West

    What Can Retail Learn from the Performing Arts?

    feat. Aubrey Bergauer, San Francisco Conservatory of Music

    "Affiliate Is A Very Tricky Word"

    feat. Nilla Ali, SVP Commerce @ Buzzfeed

    Buy Better: Empowering Customers to Know the Impact of a Brand

    feat. Sandra Capponi - Founder, Good on You

    [Step by Step] How Do I Build an eCommerce Tech Stack?

    feat. Scott Hill, SVP of Product at Brightpearl

    [Step by Step] How Do I Acquire New Customers?

    feat. Andy Zuro, President at ZLINE

    [Step by Step] What Role Does a Tech Stack Play in Customer Retention?

    feat. Alida Sholl, Director of Operations at Rep Fitness

    [Step by Step] What Happens After the Buy Button?

    feat. Grant Van Kirk, Head of Finance at ROKA

    [Step by Step] Where Does Data Fit Into My Tech Stack?

    feat. Dan Nephew, Director of System Operations at Lovepop

    The DTC Echo Chamber

    feat. Ingrid Cordy

    "Make the Data Come Alive": Vision 2020 Retrospective

    feat. Rachel Swanson, Founder of Method + Mode

    Uncharted Territory: Amazon and COVID-19

    feat. Kiri Masters

    Bright Spots Amid Chaos

    eCommerce Leadership in the COVID-19 Economic Crisis

    Consumer Spending to Follow Maslow's Hierarchy

    feat. Jake Cohen - Director of Product Management, Klaviyo

    Brands x Better

    feat. Adam Bridegan, CMO - Rhone

    Wyze Leadership: "This Changes the Climate Going Forward"

    feat. Anthony Potgieter, Wyze

    Customers Need Safety

    feat. Summer Jelinek

    Gen Z Founders: "Grind and Put In the Work"

    feat. Lesley De La Uz - LDLU, Madison Semarjian - Mada, and Chris Meade - Crossnet

    "The Consultation Is Not Where It Begins And Ends"

    feat. Ariel Kaye, CEO & Founder of Parachute

    "The Fight Of My Life"

    feat. Christina Stembel, CEO & Founder of Farmgirl Flowers

    "Scrappier and Faster"

    Using Google Docs to Build Community

    The Beginner's Mindset is Full of Possibilities

    feat. Jai Jung Kim, Co-Founder of Hydrant

    "Our Base Sense of Self is Heightened Right Now"

    feat. Ingrid Milman Cordy

    "People Aren't Buying Into A Story, They're Buying Into A Community"

    feat. Melanie Travis, CEO & Founder of Andie

    The Yes: App? Department Store? Personal Shopper? Well. Yes.

    feat. Julie Bornstein, CEO & Co-Founder at The Yes

    Pictures to Paint of a Better Future

    Black lives matter. The retail and e-commerce industries can do better to "put up or shut up" when it comes to diversity.

    Announcement: Stairway to CEO Podcast Joins Future Commerce

    Fixing a Practice That Doesn't Align with Values

    feat. Coulter Lewis, Founder & CEO at Sunday

    Reflections on Gladly's 2020 Consumer Expectations Report

    feat. Joseph Ansanelli, CEO at Gladly

    The Digitally-Enabled Local Business: Transitioning OfferUp’s Platform from C2C to B2C

    feat. Nick Huzar, CEO

    What Makes a Brand Meaningful?

    A Nine by Nine Report Retrospect

    Streamline and Simplify

    feat. Keith Anderson, SVP of Strategy & Insights at Profitero

    Timeless, Thoughtful, and Sustainable

    feat. Kyle Hoff, Co-Founder & CEO at Floyd

    Rethinking Everlane on the Nine by Nine Report

    Part 2 of Nine by Nine Retrospect

    Announcing NBCUniversal Checkout

    Feat. Evan Moore, Vice President of Commerce Partnerships

    “The Plan Was Always to Go Back to Membership”

    feat. Jeremy Cai, CEO at Italic

    Employing the Highest Levels of Integrity

    feat. Nilla Ali, SVP of Commerce at BuzzFeed

    Pants = Tyranny

    A Retail Rebirth Report Review

    Walmart's Midlife Crisis

    The Rise and Fall of Small Business in 2020

    "Low-Cost Indulgence"

    feat. Mayssa Chehata, Founder & CEO at BEHAVE Candy

    CPG: "Around You, On You, In You"

    feat. Jackson Jeyanayagam, VP & GM of DTC - Clorox

    The Anti-Blands

    Existential Brands and the New Dadaism

    Capital and the Creator Economy

    Two Conversations with Sari Azout

    Parade: Reimagining a Value Brand

    feat. Jack Defuria, Co-Founder and Chief Digital Officer

    A Tale of Two Recoveries

    Popshelf, The K-Shaped Recovery, and Spending Power

    “I Wouldn’t Allow Our Business to Become Dependent on One Channel”

    Damian Soong, co-founder and CEO of Form Nutrition joins us to talk about Form and building a B-Corp brand that serves a wide audience.

    There's a Nerd For That

    Farfetch, Instacart, and Connecting Shoppable Experiences

    The Magic of Logistics? Data and Optimization

    feat. Jason Murray, Co-Founder and CEO of Shipium

    Content is King, Channel is Queen

    Feat. Michelle Grant, Senior Manager, Strategy and Insights for Retail & Consumer Goods at Salesforce

    [Step by Step] How Do We Evolve from Customer Support to Customer Experience?

    feat. Joseph Ansanelli, CEO of Gladly

    [Step by Step] How to Go from a Contact Center to a Revenue Center?

    feat. Kate Showalter, Crate & Barrel

    [Step by Step] How Does CX Drive Lifetime Value?

    feat. Melanie Travis, CEO at Andie Swim

    [Step by Step] How Does CX Address Modern Customer Expectations?

    feat. Rebecca Boxall, Native Shoes

    [Step by Step] How to Build Sustainable CX and Avoid Burnout?

    feat. Jeffrey Newman, Porsche

    Robot Work vs. Human Work

    feat. Ferris Jumah, Founder and CEO at Surge.ai

    Cooperation, Inspiration and Discovery

    feat. Conner Sherline, Founder and CEO of co-op Commerce

    Smelling the Roses

    with Sunny Chadha, Co-Founder and CEO of Venus ET Fleur

    [Step by Step] How Can My DTC Brand Compete with Established Brands?

    feat. Rytis Lauris, CEO of Omnisend

    [Step by Step] How Can I Use Marketing Automation to Get More Done with Less?

    feat. Bahzad Trinos, CDO at Naked and Famous Denim

    [Step by Step] What Tools Can Help Me to Tell My Brand Story?

    feat. James Le Compte, CEO of To'ak Chocolate

    [Step by Step] What Tools Can a Small Brand Use to Automate Customer Engagement?

    Feat. Kaylin Marcotte, Founder and CEO of JIGGY

    Are We Human, or Are We Just a Bunch of Sensory Inputs?

    What's the difference exactly? feat. Daniel Dixon, Co-Founder of Mixy

    Divergence: 2020 in Retrospect

    feat. Sucharita Kodali, Vice President and Principal Analyst at Forrester

    "2-Day is Too Slow": How Darkstore's FastAF is Delivering on the New Customer Expectation

    feat. Lee Hnetika, Founder and CEO

    "Your Tool, Your Sword, Your Treasure"

    Corporate Leadership in the Post-Trump Era

    Net Neutrality and the Deplatforming of Trump

    feat. Danny Sepulveda - SVP Policy, MediaMath

    ShopShops Liyia Wu: “We’re Enabling a Generation of Prolific Creators”

    feat. Liyia Wu - Founder and CEO of ShopShops

    The [Broken] Circle of Life

    “The Most Sustainable Product is One That Already Exists”

    feat. Adam Siegel, Founder of Recurate

    “Adorkable” Brands, Blands, and CARLY

    feat. Ben Schott, Bloomberg

    Non-Fungible Podcast

    NBA Top Shot, Fractional Ownership, and Meta Mortgages

    Instacart for CMOs: The Four-Sided Marketplace

    feat. Kiri Masters, Author of Instacart for CMOs

    Shopper Discovery and the Convergence of the Meta & the Physical

    ThingTesting Raises $2M, the Saks Fifth eCommerce Divorce, and The Costco Glow

    Ecom for New Moms: The future of parenting at the intersection of technology and digital commerce

    feat. Ingrid Milman Cordy

    Building in Public

    How Building a Podcast Led to Personal Growth

    Brands and the Snyder Cut

    [Step by Step] How Can Brands Compete with Amazon?

    Feat. Adam Gardner, Director of Strategic Partnerships, Route

    [Step by Step] Can Product Returns Build My Brand?

    feat. David Sobie, CEO and Co- Founder of Happy Returns and Zach Goldstein, CEO and Founder of Public Rec

    [Step by Step] How Can I Get Product to Every Customer in Two Days or Less?

    feat. George Wojciechowski, VP of Partnerships at Shipbob and Babs King, Founder and CEO at Fleo

    [Step by Step] How Can I Turn Customer Segments into Personal Connections?

    feat Ben Parr, President and Co-Founder of Octane AI and Jason Wong, Doe Lashes & Wonghaus Ventures

    [Step by Step] Why Don’t Customers Trust a Five Star Review?

    feat. Eric Smith, VP of Business Development and Partnerships at Shopper Approved and Ryan Garrow, Director of Partnerships Logical Position/Owner at Joyful Dirt

    "Well Made": You Need to Have a Reason Why Something Should Exist

    feat. Stephan Ango, Co-Founder and Chief Product Officer of Lumi

    "Headless with a Brain"

    feat. Bryan Mahoney, CEO & Co-Founder and Henry Davis, CEO and Chairman of Chord

    The Future of eCommerce Agencies is Discourse

    Our past informs our future decisions

    Rally and The Age of Fractional Ownership

    (feat. Rob Petrozzo, CPO of Rally)

    For The Love of Content Creation

    feat. Aja Singer, Brand and Strategy Consultant and Creator of For The Love

    Laser-Focused on Profitability

    feat. Pashmina Lalchandani, Co-Founder of Bar & Cocoa

    “Bigger Than the Plant-Based Revolution”

    feat. Kevin Rutherford, CEO of Nuun Energy

    [Step by Step] Why Should I Prioritize Shipping in My Business?

    Feat. Michelle McNamara, Senior Marketing Manager at Shippo

    [Step by Step] How Can I Wield Shipping To Acquire New Customers And Build Loyalty?

    Feat. Keith Austria, E-commerce Manager at Decorware International Inc.

    [Step by Step] How Can Marketplaces Leverage Shipping?

    Feat. James Kawas, Co-Founder and CEO and Dani Arnaout, Co-Founder and CTO of Flyp

    [Step by Step] How Can I Utilize Shipping to Curate a Great Customer Experience?

    Feat. Matt Crawford, General Manager of Shipping at BigCommerce

    [Step by Step] How Can I Leverage 3PL And xMS To Increase Revenue?

    Feat. Ryan Powell, Senior Vice President of eCommerce at Whiplash and Nima Elyassi-Rad, Partnerships at Shippo

    Fast Isn't Solving Payments, It's Solving Identity

    feat. Domm Holland, Co-Founder and CEO of Fast

    Millennials Think They Invented Everything

    Insights Per Minute

    Shopify is subsidizing R&D with its App Developers

    What does a CDP do? Provide Real Time Relevance at Scale

    feat. Josh Francia, CGO of Blueshift and Houman Akhavan, CMO of Carparts.com

    Walmart Health and the Consumerization Healthcare

    Feat. Marcus Osborne, Vice President of Walmart Health

    Taking On International Fulfilment with ShipBob

    feat. Casey Armstrong, CMO of ShipBob

    Modern Brands Need Waste Innovation

    feat. Matt Bertulli, CEO of Pela

    “Spoiled For Choice”: Acquisitions and Roll-Ups for Amazon FBA and DTC

    feat. Keith Richman, Co-Founder and CEO of Boosted Commerce

    Bye Bye, Third Party Data Tracking

    feat. Ben Parr, President and Co-Founder of Octane AI

    Don't Call it a Pivot

    feat. Emmett Shine, Co-Founder of Pattern

    Project Gigaton: The SMB and DTC Impacts of Climate Accountability

    feat. Gaida Zirkelbach and Holly Lichtenfeld of SustainaBase

    ASMR and the SaaSification of Experience

    feat. Gary Benerofe

    Are Industry Events Ever Coming Back?

    Retail X and the Sacrificial Lambs of 2021

    "It's Just Not Who We Are"

    Live from Groceryshop

    The Great American Mall Comeback

    The Return of Mall Brands

    “Millennial Golden Corral”, Expo East, and FOMO in DTC CPG

    Feat. Kendall Dickieson, DTC and CPG Nerd

    Jingle All the Way

    Welcome to Q4

    In-Store is the Next Frontier for Digital

    Feat. Roland Gossage, CEO of GroupBy Inc.

    The Creative and Relational Come Together

    Feat. Rosa Hu

    “The Beer Distribution Game”

    A Twitter Spaces Conversation (w/ Lakhveer Jajj)

    A Transaction Isn't an Exchange of Goods

    Feat. Romain Lapeyre, Gorgias

    No Best Practices

    Feat. Alex Greifeld, No Best Practices

    "The Internet Has So Much More Potential"

    For the Risk Takers

    The Year of Experiential Gifting

    It’s All About Experiences

    “A Flat Line Isn’t a Flatline” — a BFCM Recap

    “Algorithmic Secularism”: Reviewing the Big Ideas from 2021 on Future Commerce

    "Pour Some Out for Old Yeller"

    The Best of 2021

    Mid-Season Highlight Special

    2022 Predictions: Back to the Future

    Our Favorite Shopping Scenes

    What classic movies teach us about modern commerce

    Relationship Commerce

    Feat. Eddie Hsieh, Ordergroove and Daniel Kim, Hawaii Volcanic Beverages

    Magdalena Kala: "I'm a Consumer Needs and Wants Investor"

    From DTC to Web3

    The Big Show Must Go On

    The Top 5 Takeaways from NRF 2022

    Conspicuous Consumption

    Announcing: Casting Visions

    Looking Beyond Commerce

    Redefining Arbitrage

    What if hard work is the real untapped opportunity?

    "The X-Factor": Live from eTail West Palm Springs

    Feat. Tommy Lamb and Mary Grace Tifft, WITHIN

    Talking S*** with Tushy

    feat. Miki Agrawal, Founder

    [Step by Step] How Does Cross-Border eCommerce Work?

    Feat Jason Nyhus, SVP of Global Sales at Digital River

    [Step by Step] How do I Begin Selling Internationally?

    Today we’re learning how to begin selling internationally! Kent Allen joins us as we dive into the beginning phases of how to sell internationally.

    [Step by Step] What Changes Will My Business Face in Selling Overseas?

    Feat. Craig Reed, GM of Crossborder at Avalara

    [Step by Step] How Does Cross-Border Commerce Impact Supply Chain?

    feat. John Huelskamp, Flexport

    [Step by Step] What are the Common Mistakes to Avoid in Cross-Border Commerce?

    Feat. Peter van der Westhuizen

    “Metaverse is Just the Internet Now”

    Live from ShopTalk 2022

    Policy is Spurring Innovation

    Feat. Gaida Zirkelbach, Co-Founder and CEO of SustainaBase

    Plurality of Identity

    Feat. Bryan Mahoney, Chord

    “A Fractionalization of the Consumer Experience”

    Feat. Ben Jabbawy, eCommerce Marketing School

    The Evolution of Retail Trade Shows: RICE 2022

    Feat. Alicia Esposito, VP of Content, Retail TouchPoints

    Decoded: Developer to Consumer

    Metaverse, Web3 and the New DTC

    “An eCommerce Business Requires Two Halves of a Brain”

    Feat. Kirs Gösser, Shipium

    DTC Theory and The Innovator's Dilemma

    eCom headwinds may disrupt the disruptors

    Decoded: Our New Composable World

    Rethinking the Way We Buy and Build Software

    “Ecom Now Means Electronic Commodity”

    The Homogenization of Experiences

    The Mild Mild West

    A Recap of RICE 2022

    Facing the Counterfactuals

    How to Navigate the eCom Downturn

    Decoded: Social Commerce

    Authentic Context for a Socially Native Generation

    Successful Leadership Requires Passion AND Discipline

    feat. Jeremy Cai, Italic

    “Retail Media is a Direct Channel to the Shopper”

    Feat. Kiri Masters, Acadia

    Decoded: The Vertical Limit

    Commodity vs Complexity

    Economists Fight Club

    The Great Reshuffle

    “What Creators Owe To Their Audience”

    Feat. Neil Shankar, Content Creator

    Decoded: How to Buy Software Well

    The Digital Commerce Software Conundrum

    Recapping Shopify Editions

    Feat. Gil Greenberg, Checkout Promotions

    Visions Episode 1: A Prologue

    Building a Web3 Company After the NFT Crash

    Feat. Brandon Martinez, SNKRHUD

    Visions Episode 2: The Discourse

    Visions Episode 3: Romanticism

    "Zuckerberg's Figma Mockups"

    PLUS: A Grow NY Recap

    “The Uncorkening”

    “Content Isn’t Community”

    Feat. Kendall Dickieson

    Visions Episode 4: Our Sh*itty Robot Future

    There’s Nothing New Under the Sun

    IRL experiences are enabled digitally by web3 (feat. Seyi Taylor)

    “The Algorithm Made Him Do It”

    Vibes Over Data

    Web3 Provides a Mechanism for Loyalty

    “A Level of Omnichannel That’s Never Talked About”

    feat. Karin Dillie

    [Step by Step] How Can I Make the Business Case for My Brand to Invest in Experience?

    feat. Ryan Bartley, fabric

    [Step by Step] How Do I Choose the Right Technology Partners?

    Feat. Michael Bernard, VP of Tax Content & Operations and Chief Tax Officer at Vertex

    [Step by Step] What Is the Role of Data in Improving eCommerce Experiences?

    Feat. Brian Walker, Chief Strategy Officer at Bloomreach

    [Step by Step] How Do I Move From a Project Mindset to a Program Mindset?

    Feat. Jon Reily, bounteous

    [Step by Step] What Exactly Is the Value in Headless Commerce?

    Feat. Tyson Graham, Vue Storefront

    Visions Episode 5: The Role of Commerce in Society

    Funereal Commerce

    “Digital Blackface,” Death, and DTC

    Is Private Equity Sexy Now?

    feat. Magdalena Kala

    The Quiet Builders

    eCommerce Deconstructionism and the Art of Questioning

    "A Larger Boat in Choppy Waters”

    Pattern Acquires Onsen Towels, with Nick Ling, CEO

    The Shift from Growth to Profitability

    Feat. Oren Charnoff and Roy Rubin

    The Emotional and Spiritual Burden of Expense Management

    Feat. Tucker Stoffers, Sr. Director, Growth Marketing at Divvy

    Dirtbag Mode

    PLUS: Brands we love, hot takes on Mr Beast, and the Age of Contentment

    [Step by Step] The Open Source Business

    With Ben Marks, Director of Global Market Development at Shopware

    [Step by Step] It Takes a Community

    With Sander Mangel, Technical Solutions Architect at Shopware

    [Step by Step] The B-Word

    Feat. Stephen Stark, Founder, and CEO at ITG Commerce

    [Step by Step] Managing Complexity

    Feat. Caspar Hardholt, CEO and Founder at Alumio

    [Step by Step] Platforms Don’t Solve Problems, People Do

    Feat. Yitzchak Lieblich, CEO/Founder at Web Solutions NYC

    eCommerce is Violence

    Video Game Commerce, BFCM Prep, and eCommerce Gamification

    Deepfake the World

    Snacks, AI, and VR Guy in Starbucks

    FOMO Is Not A Strategy

    Feat. Dr Amy Gershkoff Bolles, Global Head of Digital and Emerging Technology Strategy at Levi Strauss and Company

    [STEP BY STEP] B2B Payments: The Final Frontier

    With Paul do Forno, Deloitte

    Visions Episode 6: Sacraments of Commerce: Have Brands Become Proto-Religions?

    [STEP BY STEP] The Consumerization of B2B

    With Kirsten Green, General Partner at Forerunner Ventures

    [STEP BY STEP] Make B2B Sexy Again

    with Bar Geron, CEO of Balance

    The Uncanny Ability to Balance Idealism and Enterprise Value

    Feat. Adii Pienaar, Founder and CEO of Cogsy

    Our Favorite Product Placements in Film

    Feat. Andrea Popova, CEO and Co-Founder of Consumer Packaged Goods Directory

    Fingers and Scissors: AI Product Photography

    Feat. Sofiia Shvets, Founder & CEO of Let’s Enhance io and Claid AI

    Visions Episode 7: The Homogenization of Experiences

    “If You’re Building for This Moment, You’re Already Late”

    Feat. Calvin Lammers, Managing Partner at Rare Eye

    The Twelve Days of Future-mas

    A Look Back on our Favorite Future Commerce Moments from 2022

    Visions Episode 8: Keeping Up With the Joneses

    Network Effects in Software Ecosystems

    2023 Predictions: Looking Back, Looking Forward

    Visions Episode 9: The Celebration of Insincerity

    Crossing the Rubicon

    NRF Big Show Retrospective

    The Human Use of Human Beings

    Layoffs, Apologies, and the Rise of Middlemen

    [STEP BY STEP] How Do I Architect my Business for a Dream Exit?

    Feat. Jeremy Wood, Co-Founder of OpenStore

    [STEP BY STEP] How Do I Vet for My Next Owner?

    feat. Brendan Brosnan and Chris Heckman, Yogaste

    [STEP BY STEP] How Do I Keep My Business Lean?

    Feat. Jonathan Paquin, Nine Months Sober

    [STEP BY STEP] What is the Role of Solid Fundamentals in Scaling My Business?

    Feat. Manny Estrada

    [STEP BY STEP] What is the Importance of Storytelling?

    Feat. Miguel Facusse

    "Shopify's Bait and Switch"

    CMO Confessional with Ian Leslie

    2023 is the Year of Good Enough

    Feat. Adam Blair and Alicia Esposito of Retail Remix

    Disruptors and the Defenders of the Status Quo

    A look back at the predictions of Brian Roemmele

    Visions Episode 10: The Profitability of Distraction

    The Team of NO!

    Operations laggards are now digital adopters (Feat. Kris Gösser, CMO @ Shipium)

    These Trends are Trending: Forecasting in the age of the trendscasting industrial complex

    Feat. Ci En Lee, Media Planner at Publicis Singapore

    In-store innovation helps the Road Runner Sports “con-SHOE-mer” go the distance: LIVE from eTail Palm Springs

    feat. Sean Peterson, Sr Director of Customer Acquisition at Road Runner Sports

    Healthy Cynicism, Best Practices, and the Everyman

    Feat. Jesse Lazarus, Chief Process and Innovation Officer for Kravet Inc.

    Ideation Platforms Enable Creativity

    Feat. Alicia Esposito, VP of Content at Retail TouchPoints

    "The Digital Natives are Analog-Curious"

    PLUS: an eTail West exclusive interview with Peter Karpas

    How Thingtesting Became Yelp for DTC and CPG Brands

    Feat. Natalie Sportelli

    TikTok Organic Can Lead Product Innovation

    Feat. Adam Simone, Co-founder of Leaf Shave

    Leveling the Playing Field for U.S. Small Businesses

    Feat. Mark Drapeau, Partner and Chief Research Officer at RXN Group and Editor-in-Chief of the Data Catalyst Institute

    The Future of eCom is Dead Celebrities

    Episode 300 Extravaganza

    “23 Metrics That Matter”

    The next-generation metrics that matter for Amazon brands

    Ignorance Plus Desperation

    Feat. Aaron Orendorff, Head of Marketing at Recart

    Breaking the Hedonic Treadmill

    Joy Howard and Early Majority's Vision for Sustainable Growth

    Navigating Legal Landmines

    Endorsement Chaos, FTC Traps, and the Dumpster Fire that is Data Privacy Law, Feat. Robert Freund

    A Hero’s Journey

    Feat. Ju Rhyu, Co-Founder of Hero Cosmetics

    Mockup Madness: The Gamification of the Checkout Experience

    PLUS: Hyperstition and Participatory Romanticism

    [STEP BY STEP] What Does “Seamless” Mean in my eCommerce Operations?

    Feat. Jacob Zuppke, CEO of Whisker

    [STEP BY STEP] Mastering Omnichannel Integration for Seamless Shopping

    Feat. Keith Menezes, Director of Commercialization at Walmart Commerce Technologies

    [STEP BY STEP] What Does “Fully-Integrated” Mean in the DXP Era?

    Feat. Rebecca Hall and Doug Hatcher, from Blue Acorn ICI

    [STEP BY STEP] What is the Importance of Consolidating my Technology?

    Feat. Michael Chen, Associate Director of eCommerce Development at Sugarfina

    [STEP BY STEP] What Frameworks Should I use to Qualify Good Software for my Business?

    Feat. BJ McCahill, VP of Retail at KASHIYAMA

    The Caregiver's Mission

    Feat. Scott Ginsberg and Joshua Siegal, Co-Founders at Titan Casket

    The [True] Cost of Convenience

    PLUS: Shop Pay Shop Day and the Membership Revolution

    The Brand Beyond the Box

    Feat. Lesley Mottla, Chief Product and Experience Officer, and Kiran Smith, Chief Marketing Officer, at ButcherBox

    Winner Sells All

    Feat. Jason Del Rey, Author of Winner Sells All: Amazon, Walmart, and the Battle for Our Wallets

    The Magician's Power

    Feat. Keely Copeland, Founder of Second Chance Initiative

    AI Should Empower Your Workforce, Not Replace Them

    Feat. Brian Roemmele, Founder and President at Multiplex

    Our Sh*tty Robot Future

    Feat. Michael Miraflor of Hannah Grey VC and Mike Lackman of Trade Coffee

    The Way of the Outlaw

    Feat. Miki Agarwal, Founder of TUSHY
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