🎤 AFTER DARK LIVE — CHICAGO • SEPT 17
E
1.2
Part 2
December 27, 2023

MUSES Live: The State of Commerce

feat. Sachin Pawa, Resale.com and David Hoffman, Next Big Shop

What happens when brands forecast poorly? They fail to compete in the marketplace, and they have to sell excess inventory at a loss. Taped live during Future Commerce’s MUSES activation during Art Basel, this panel comprises DTC competitive intelligence platform Next Big Shop’s co-founder David Hoffman and Resale.com’s co-founder Sachin Pawa. Together, they predict the challenges ahead for eCommerce in 2024. Listen now!

MUSES Live: The State of Commerce
Show Notes
Transcript

What happens when brands forecast poorly? They fail to compete in the marketplace, and they have to sell excess inventory at a loss. Taped live during Future Commerce’s MUSES activation during Art Basel, this panel comprises DTC competitive intelligence platform Next Big Shop’s co-founder David Hoffman and Resale.com’s co-founder Sachin Pawa. Together, they predict the challenges ahead for eCommerce in 2024. Listen now!

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Nirvana of Personalization

Community as a Retail Differentiator

Choose Your Own Adventure

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We Shouldn't Have to Wear Juggalo Makeup

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"Zucchini in a Cucumber Pile"

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Clicks to Bricks

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Consumer Spending to Follow Maslow's Hierarchy

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Gen Z Founders: "Grind and Put In the Work"

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Black lives matter. The retail and e-commerce industries can do better to "put up or shut up" when it comes to diversity.

Announcement: Stairway to CEO Podcast Joins Future Commerce

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Reflections on Gladly's 2020 Consumer Expectations Report

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The Digitally-Enabled Local Business: Transitioning OfferUp’s Platform from C2C to B2C

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Streamline and Simplify

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Timeless, Thoughtful, and Sustainable

feat. Kyle Hoff, Co-Founder & CEO at Floyd

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Pants = Tyranny

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Walmart's Midlife Crisis

The Rise and Fall of Small Business in 2020

"Low-Cost Indulgence"

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CPG: "Around You, On You, In You"

feat. Jackson Jeyanayagam, VP & GM of DTC - Clorox

The Anti-Blands

Existential Brands and the New Dadaism

Capital and the Creator Economy

Two Conversations with Sari Azout

Parade: Reimagining a Value Brand

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“I Wouldn’t Allow Our Business to Become Dependent on One Channel”

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There's a Nerd For That

Farfetch, Instacart, and Connecting Shoppable Experiences

The Magic of Logistics? Data and Optimization

feat. Jason Murray, Co-Founder and CEO of Shipium

Content is King, Channel is Queen

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feat. Joseph Ansanelli, CEO of Gladly

[Step by Step] How to Go from a Contact Center to a Revenue Center?

feat. Kate Showalter, Crate & Barrel

[Step by Step] How Does CX Drive Lifetime Value?

feat. Melanie Travis, CEO at Andie Swim

[Step by Step] How Does CX Address Modern Customer Expectations?

feat. Rebecca Boxall, Native Shoes

[Step by Step] How to Build Sustainable CX and Avoid Burnout?

feat. Jeffrey Newman, Porsche

Robot Work vs. Human Work

feat. Ferris Jumah, Founder and CEO at Surge.ai

Cooperation, Inspiration and Discovery

feat. Conner Sherline, Founder and CEO of co-op Commerce

Smelling the Roses

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[Step by Step] How Can I Use Marketing Automation to Get More Done with Less?

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Millennials Think They Invented Everything

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Taking On International Fulfilment with ShipBob

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Modern Brands Need Waste Innovation

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“Spoiled For Choice”: Acquisitions and Roll-Ups for Amazon FBA and DTC

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Bye Bye, Third Party Data Tracking

feat. Ben Parr, President and Co-Founder of Octane AI

Don't Call it a Pivot

feat. Emmett Shine, Co-Founder of Pattern

Project Gigaton: The SMB and DTC Impacts of Climate Accountability

feat. Gaida Zirkelbach and Holly Lichtenfeld of SustainaBase

ASMR and the SaaSification of Experience

feat. Gary Benerofe

Are Industry Events Ever Coming Back?

Retail X and the Sacrificial Lambs of 2021

"It's Just Not Who We Are"

Live from Groceryshop

The Great American Mall Comeback

The Return of Mall Brands

“Millennial Golden Corral”, Expo East, and FOMO in DTC CPG

Feat. Kendall Dickieson, DTC and CPG Nerd

Jingle All the Way

Welcome to Q4

In-Store is the Next Frontier for Digital

Feat. Roland Gossage, CEO of GroupBy Inc.

The Creative and Relational Come Together

Feat. Rosa Hu

“The Beer Distribution Game”

A Twitter Spaces Conversation (w/ Lakhveer Jajj)

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Feat. Romain Lapeyre, Gorgias

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"The Internet Has So Much More Potential"

For the Risk Takers

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"Pour Some Out for Old Yeller"

The Best of 2021

Mid-Season Highlight Special

2022 Predictions: Back to the Future

Our Favorite Shopping Scenes

What classic movies teach us about modern commerce

Relationship Commerce

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Magdalena Kala: "I'm a Consumer Needs and Wants Investor"

From DTC to Web3

The Big Show Must Go On

The Top 5 Takeaways from NRF 2022

Conspicuous Consumption

Announcing: Casting Visions

Looking Beyond Commerce

Redefining Arbitrage

What if hard work is the real untapped opportunity?

"The X-Factor": Live from eTail West Palm Springs

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Talking S*** with Tushy

feat. Miki Agrawal, Founder

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Feat Jason Nyhus, SVP of Global Sales at Digital River

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[Step by Step] How Does Cross-Border Commerce Impact Supply Chain?

feat. John Huelskamp, Flexport

[Step by Step] What are the Common Mistakes to Avoid in Cross-Border Commerce?

Feat. Peter van der Westhuizen

“Metaverse is Just the Internet Now”

Live from ShopTalk 2022

Policy is Spurring Innovation

Feat. Gaida Zirkelbach, Co-Founder and CEO of SustainaBase

Plurality of Identity

Feat. Bryan Mahoney, Chord

“A Fractionalization of the Consumer Experience”

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Feat. Alicia Esposito, VP of Content, Retail TouchPoints

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“Retail Media is a Direct Channel to the Shopper”

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Decoded: The Vertical Limit

Commodity vs Complexity

Economists Fight Club

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“What Creators Owe To Their Audience”

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Decoded: How to Buy Software Well

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Feat. Gil Greenberg, Checkout Promotions

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Feat. Brandon Martinez, SNKRHUD

Visions Episode 2: The Discourse

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Visions Episode 4: Our Sh*itty Robot Future

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feat. Karin Dillie

[Step by Step] How Can I Make the Business Case for My Brand to Invest in Experience?

feat. Ryan Bartley, fabric

[Step by Step] How Do I Choose the Right Technology Partners?

Feat. Michael Bernard, VP of Tax Content & Operations and Chief Tax Officer at Vertex

[Step by Step] What Is the Role of Data in Improving eCommerce Experiences?

Feat. Brian Walker, Chief Strategy Officer at Bloomreach

[Step by Step] How Do I Move From a Project Mindset to a Program Mindset?

Feat. Jon Reily, bounteous

[Step by Step] What Exactly Is the Value in Headless Commerce?

Feat. Tyson Graham, Vue Storefront

Visions Episode 5: The Role of Commerce in Society

Funereal Commerce

“Digital Blackface,” Death, and DTC

Is Private Equity Sexy Now?

feat. Magdalena Kala

The Quiet Builders

eCommerce Deconstructionism and the Art of Questioning

"A Larger Boat in Choppy Waters”

Pattern Acquires Onsen Towels, with Nick Ling, CEO

The Shift from Growth to Profitability

Feat. Oren Charnoff and Roy Rubin

The Emotional and Spiritual Burden of Expense Management

Feat. Tucker Stoffers, Sr. Director, Growth Marketing at Divvy

Dirtbag Mode

PLUS: Brands we love, hot takes on Mr Beast, and the Age of Contentment

[Step by Step] The Open Source Business

With Ben Marks, Director of Global Market Development at Shopware

[Step by Step] It Takes a Community

With Sander Mangel, Technical Solutions Architect at Shopware

[Step by Step] The B-Word

Feat. Stephen Stark, Founder, and CEO at ITG Commerce

[Step by Step] Managing Complexity

Feat. Caspar Hardholt, CEO and Founder at Alumio

[Step by Step] Platforms Don’t Solve Problems, People Do

Feat. Yitzchak Lieblich, CEO/Founder at Web Solutions NYC

eCommerce is Violence

Video Game Commerce, BFCM Prep, and eCommerce Gamification

Deepfake the World

Snacks, AI, and VR Guy in Starbucks

FOMO Is Not A Strategy

Feat. Dr Amy Gershkoff Bolles, Global Head of Digital and Emerging Technology Strategy at Levi Strauss and Company

[STEP BY STEP] B2B Payments: The Final Frontier

With Paul do Forno, Deloitte

Visions Episode 6: Sacraments of Commerce: Have Brands Become Proto-Religions?

[STEP BY STEP] The Consumerization of B2B

With Kirsten Green, General Partner at Forerunner Ventures

[STEP BY STEP] Make B2B Sexy Again

with Bar Geron, CEO of Balance

The Uncanny Ability to Balance Idealism and Enterprise Value

Feat. Adii Pienaar, Founder and CEO of Cogsy

Our Favorite Product Placements in Film

Feat. Andrea Popova, CEO and Co-Founder of Consumer Packaged Goods Directory

Fingers and Scissors: AI Product Photography

Feat. Sofiia Shvets, Founder & CEO of Let’s Enhance io and Claid AI

Visions Episode 7: The Homogenization of Experiences

“If You’re Building for This Moment, You’re Already Late”

Feat. Calvin Lammers, Managing Partner at Rare Eye

The Twelve Days of Future-mas

A Look Back on our Favorite Future Commerce Moments from 2022

Visions Episode 8: Keeping Up With the Joneses

Network Effects in Software Ecosystems

2023 Predictions: Looking Back, Looking Forward

Visions Episode 9: The Celebration of Insincerity

Crossing the Rubicon

NRF Big Show Retrospective

The Human Use of Human Beings

Layoffs, Apologies, and the Rise of Middlemen

[STEP BY STEP] How Do I Architect my Business for a Dream Exit?

Feat. Jeremy Wood, Co-Founder of OpenStore

[STEP BY STEP] How Do I Vet for My Next Owner?

feat. Brendan Brosnan and Chris Heckman, Yogaste

[STEP BY STEP] How Do I Keep My Business Lean?

Feat. Jonathan Paquin, Nine Months Sober

[STEP BY STEP] What is the Role of Solid Fundamentals in Scaling My Business?

Feat. Manny Estrada

[STEP BY STEP] What is the Importance of Storytelling?

Feat. Miguel Facusse

"Shopify's Bait and Switch"

CMO Confessional with Ian Leslie

2023 is the Year of Good Enough

Feat. Adam Blair and Alicia Esposito of Retail Remix

Disruptors and the Defenders of the Status Quo

A look back at the predictions of Brian Roemmele

Visions Episode 10: The Profitability of Distraction

The Team of NO!

Operations laggards are now digital adopters (Feat. Kris Gösser, CMO @ Shipium)

These Trends are Trending: Forecasting in the age of the trendscasting industrial complex

Feat. Ci En Lee, Media Planner at Publicis Singapore

In-store innovation helps the Road Runner Sports “con-SHOE-mer” go the distance: LIVE from eTail Palm Springs

feat. Sean Peterson, Sr Director of Customer Acquisition at Road Runner Sports

Healthy Cynicism, Best Practices, and the Everyman

Feat. Jesse Lazarus, Chief Process and Innovation Officer for Kravet Inc.

Ideation Platforms Enable Creativity

Feat. Alicia Esposito, VP of Content at Retail TouchPoints

"The Digital Natives are Analog-Curious"

PLUS: an eTail West exclusive interview with Peter Karpas

How Thingtesting Became Yelp for DTC and CPG Brands

Feat. Natalie Sportelli

TikTok Organic Can Lead Product Innovation

Feat. Adam Simone, Co-founder of Leaf Shave

Leveling the Playing Field for U.S. Small Businesses

Feat. Mark Drapeau, Partner and Chief Research Officer at RXN Group and Editor-in-Chief of the Data Catalyst Institute

The Future of eCom is Dead Celebrities

Episode 300 Extravaganza

“23 Metrics That Matter”

The next-generation metrics that matter for Amazon brands

Ignorance Plus Desperation

Feat. Aaron Orendorff, Head of Marketing at Recart

Breaking the Hedonic Treadmill

Joy Howard and Early Majority's Vision for Sustainable Growth

Navigating Legal Landmines

Endorsement Chaos, FTC Traps, and the Dumpster Fire that is Data Privacy Law, Feat. Robert Freund

A Hero’s Journey

Feat. Ju Rhyu, Co-Founder of Hero Cosmetics

Mockup Madness: The Gamification of the Checkout Experience

PLUS: Hyperstition and Participatory Romanticism

[STEP BY STEP] What Does “Seamless” Mean in my eCommerce Operations?

Feat. Jacob Zuppke, CEO of Whisker

[STEP BY STEP] Mastering Omnichannel Integration for Seamless Shopping

Feat. Keith Menezes, Director of Commercialization at Walmart Commerce Technologies

[STEP BY STEP] What Does “Fully-Integrated” Mean in the DXP Era?

Feat. Rebecca Hall and Doug Hatcher, from Blue Acorn ICI

[STEP BY STEP] What is the Importance of Consolidating my Technology?

Feat. Michael Chen, Associate Director of eCommerce Development at Sugarfina

[STEP BY STEP] What Frameworks Should I use to Qualify Good Software for my Business?

Feat. BJ McCahill, VP of Retail at KASHIYAMA

The Caregiver's Mission

Feat. Scott Ginsberg and Joshua Siegal, Co-Founders at Titan Casket

The [True] Cost of Convenience

PLUS: Shop Pay Shop Day and the Membership Revolution

The Brand Beyond the Box

Feat. Lesley Mottla, Chief Product and Experience Officer, and Kiran Smith, Chief Marketing Officer, at ButcherBox

Winner Sells All

Feat. Jason Del Rey, Author of Winner Sells All: Amazon, Walmart, and the Battle for Our Wallets

The Magician's Power

Feat. Keely Copeland, Founder of Second Chance Initiative

AI Should Empower Your Workforce, Not Replace Them

Feat. Brian Roemmele, Founder and President at Multiplex

Our Sh*tty Robot Future

Feat. Michael Miraflor of Hannah Grey VC and Mike Lackman of Trade Coffee

The Way of the Outlaw

Feat. Miki Agarwal, Founder of TUSHY
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Categories
Future Commerce Podcast
Step by Step
Insiders
Future Commerce Plus Membership
Infinite Shelf
The Senses
Decoded Miniseries
GUIDES AND ORIGINAL RESEARCH
VISIONS: Audiovisual Report on Culture & Commerce
Guide to Lifecycle Marketing
eCommerce Newsletters: DTC, Retail & Beyond
Research: DIY and the Creator Economy
Demystifying Business Acronyms in eCommerce
How to Build a Powerful eCommerce Quiz
The Cult of Best Practices: eCommerce Deconstruction
Guide to Working in the Metaverse
Best eCommerce Platforms: 5 Steps to Decide on eCom Tech
Data-Driven Subscription Management
Guide to Building Subscription Personas
Best eCommerce Podcasts: 25 Episodes + Playlist
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