Recorded live at Shoptalk, Phillip and Brian sit down with Heather Rivera, Chief Business Officer at Wing (an Alphabet company), to talk about how Wing has crafted our five-minute delivery future. Spoiler: the novelty of drones wearing off might be the best thing that ever happened to the industry.

Building the Drone While We’re Flying It

Key takeaways:

• Wing's fastest recorded delivery: 2 minutes, 37 seconds. The average is under five minutes.
• 25% of Wing customers order three times a week, which means it’s a habit, not a novelty.
• Wing just announced its largest residential drone delivery expansion yet with Walmart, covering 270+ store locations.
• ~70% of Walmart SKUs (roughly 50,000 products) fit in Wing's current delivery box.
• Wing recently doubled its payload capacity from 2.5 lbs to 5 lbs, opening new SKU and category possibilities.
• [00:20:39] "I want this technology to become unremarkable for people because it just becomes part of the way they go about their lives." – Heather Rivera
• [00:13:09] "I predict there's gonna be whole sets of new companies that design existing products to fit into the five-pound baskets." – Brian

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